Privacy

NetPlus Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our sites. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

 

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, mailing and billing addresses, email addresses, payment information including credit card details, phone and facsimile numbers.

This personal information is obtained in many ways including registration information, interviews, correspondence, business cards, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and IP addresses, and from third parties including third-party applications.

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis.

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber or client (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorized by law.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We don’t guarantee website links or policy of authorised third parties. We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our website to another web site, our privacy policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances including the following:

  • Third parties we have a relationship with

  • Where required or authorized by law.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your personal information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your personal information we may require identification from you before releasing the requested information.

Maintaining the quality of your personal information

It is an important to us that your personal information is up to date. We  will  take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Acquisition or changes in ownership

In the event that NetPlus Ltd (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

A special note about the children

The children are not eligible to use our services unsupervised and we ask that the children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Your consent

By using any of our websites, subscribing, registering or becoming a client, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Choice, opt-in, opt-out

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

Policy updates

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Privacy policy complaints and enquiries

If you have any queries or complaints about our privacy policy please contact us at:

NetPlus Ltd
Level 3, 480 Collins Street
Melbourne VIC 3000
Australia

lets@matter.coach